How can I contact Vantura?

Simply send an email to support@vantura.shop where our customer service team will be happy to help you with anything you need!

Do you ship worldwide?

Yes, we ship to all countries worldwide!

Where do you ship your products from?

We ship our goods from Hong Kong.

Can I change or cancel my order?

As we strive to process orders as quickly as possible, you must request changes/cancellations within 12 hours of placing your order. Any requests after this time will be denied. Your order can be returned for a full refund up to 14 days after receipt.

What payment methods do you accept?

We accept all major payment types (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

All orders are processed and shipped from our warehouse. Please allow extra time for processing your order during holidays and sales season. We process orders between Monday and Friday. Orders are processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, orders can take between 1-2 weeks to arrive.

What if I don't receive my order?

If you do not receive your order within 31 days of shipment, you are entitled to a full refund.

Will I be charged duties and taxes?

No, not normally. However, if a special case arises, we will contact you with everything you need to know and how to proceed.

How can I return a product?

Simply contact us via support@vantura.shop

What if the items I received are defective/incorrect/damaged?

Please contact us if you have received incorrect, missing and/or defective goods. When you receive your package, please provide your order number, photos of the items and any related references. We will do our best to resolve your case as soon as possible!

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card issuing bank within 7-10 business days of receiving the return or cancellation request. If you have any questions about when the credit will be posted to your account, please contact the card issuing bank. If you have not yet received a credit for your return, please do the following: Contact the bank/credit card company. It may take some time for the refund to be posted to your account.